# Support, security, and privacy

> Contact Anectico, report a security issue, and ask for current trust and data-handling information.

Canonical page: https://anectico.com/docs/help/support/


## Product support

Email [support@anectico.com](mailto:support@anectico.com) with the evidence listed in
[Troubleshooting](/docs/help/troubleshooting). For early-access onboarding and product questions,
email [hello@anectico.com](mailto:hello@anectico.com).

Do not send API keys, session tokens, raw prompts, passwords, or unredacted customer payloads by
email.

## Security reports

Send suspected vulnerabilities privately to [security@anectico.com](mailto:security@anectico.com). Include a
minimal reproduction, affected URL or component, impact, and a safe way to contact you. Do not test
against data or organizations you do not own.

## Privacy and data requests

For privacy questions or data-subject requests, contact [privacy@anectico.com](mailto:privacy@anectico.com).
Include the organization and project, but do not include sensitive telemetry in the first message.

## Trust and compliance information

Ask Anectico directly for the current deployment region, subprocessors, retention behavior, security
controls, and available compliance evidence. This documentation does not claim a certification or
regulatory status that has not been independently verified and approved for publication.