Investigate accounts and segments

Accounts are built from SDK group() calls. They let a B2B team see customer activity, errors, and impact at a company, workspace, tenant, or other group boundary.

Create account identity in the SDK

After identifying a customer, call group with a stable group type and key:

JavaScript / TypeScript

anectico.group('company', 'acme', { name: 'Acme Inc', plan: 'enterprise' });

Python

client.group('company', 'acme', {'name': 'Acme Inc', 'plan': 'enterprise'})

Go

if err := client.Group(ctx, "company", "acme", map[string]any{
	"name": "Acme Inc",
	"plan": "enterprise",
}); err != nil {
	return err
}

Swift (iOS)

Anectico.group(type: "company", key: "acme", set: ["name": "Acme Inc", "plan": "enterprise"])

Kotlin (Android)

Anectico.group("company", "acme", mapOf("name" to "Acme Inc", "plan" to "enterprise"))

React Native

await Anectico.group('company', 'acme', { name: 'Acme Inc', plan: 'enterprise' });

Flutter

await Anectico.group('company', 'acme', set: {
  'name': 'Acme Inc',
  'plan': 'enterprise',
});

Use one meaning per group type. Do not alternate between company, account, and workspace for the same domain object. Group properties should be small, current facts—not secrets or event history.

Investigate an account

Open Explore → Accounts, choose the group type, and search by key. An account page brings its member customers and connected activity together. Start with the account symptom, then open an affected customer or Issue for the detailed causal path.

If an account is empty, verify group() runs after identify() and before the relevant events. A group assertion records membership even when no optional properties are supplied.

Create an account segment

Open Explore → Account Segments to save a reusable filter for important accounts. Segments can be used by watched-account alerting, so validate the current membership before relying on escalation.

Choose Preview on a saved segment to see a count and list of up to 200 current matching accounts. Each result links to the account detail page, making it easy to check several matching and non-matching accounts after an edit.

Before deleting a segment, update any alert routing that uses it. Anectico refuses to delete a segment while an active alert rule still references it and explains that dependency in the confirmation dialog; disable or retarget the rule, then retry.

• Identify customers
• Create alerts