Support, security, and privacy

Product support

Anectico is launching in Q4 2026. Leave your email on the homepage for private-preview invitations and launch updates.

Email support@anectico.com with the evidence listed in Troubleshooting. For early-access onboarding and product questions, email hello@anectico.com.

Do not send API keys, session tokens, raw prompts, passwords, or unredacted customer payloads by email.

Security reports

Send suspected vulnerabilities privately to security@anectico.com. Include a minimal reproduction, affected URL or component, impact, and a safe way to contact you. Do not test against data or organizations you do not own.

Privacy and data requests

An owner or administrator can erase a person directly, in the Console under Privacy (/privacy): it removes the person's profile, identity, product events, errors, logs, traces and agent events and permanently blocks their identifiers. A few kinds of record are not removed by it, such as a recording that carries none of their identifiers; that page lists exactly what is and is not removed.

For anything that operation does not cover, and for other privacy questions or data-subject requests, contact privacy@anectico.com. Include the organization and project, but do not include sensitive telemetry in the first message.

Trust and compliance information

Ask Anectico directly for the current deployment region, subprocessors, retention behavior, security controls, and available compliance evidence. This documentation does not claim a certification or regulatory status that has not been independently verified and approved for publication.